How can we help you?
Find answers, get support, and learn how to get the most out of LVL Up Performance
Documentation
Comprehensive guides and tutorials to help you get started
Contact Us
Send us a message and we'll get back to you within 24 hours
Support Ticket
Sign in to open a trackable request with the support team
Popular Articles
Frequently Asked Questions
How do I get started with LVL Up Performance?
Simply sign up for a free account, complete the onboarding wizard to set up your company, and invite your team members. Our guided setup will help you configure goals, reviews, and feedback systems.
What's included in the free plan?
The free plan includes up to 10 people with basic goals, feedback, recognition, and the team directory and org chart. No credit card is required.
Can I import my existing team data?
Yes! You can bulk import team members via CSV file during onboarding or from the team management page. We also support data migration from other performance management systems.
Is my data secure?
Absolutely. We use industry-standard encryption (AES-256) for data at rest and TLS 1.3 for data in transit. We provide GDPR data export and deletion tools, and our infrastructure providers hold SOC 2 Type II certification.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from the billing settings. You'll retain access until the end of your current billing period, and you can export your data before leaving.
Do you offer custom enterprise plans?
Performing is a self-serve $299/month plan for teams that need unlimited capacity. It adds phone support and a dedicated account manager. Contact us if you need help evaluating fit or planning a rollout.
Still need help?
Our support team is here to help you succeed. Reach out and we'll get back to you as soon as possible.
Sign in to open a support ticket and track its status — or email us if you don't have an account yet.
Sign in to open a ticketEmail: mauricio@lvlupperformance.com
Response time: Within 24 hours
Hours: Monday - Friday, 9am - 5pm EST