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Frequently Asked Questions
How do I get started with LVL Up Performance?
Start your 14-day trial (no credit card needed), complete the onboarding wizard to set up your company, and invite your team members. Our guided setup will help you configure goals, reviews, and feedback systems.
Can I try LVL Up before subscribing?
New workspaces get a 14-day trial with no credit card required. When the 14-day trial ends your workspace becomes read-only: everything stays, nothing is deleted, and choosing a plan turns editing back on. Team, Growth and Scale are the three paid plans. Existing free and lifetime accounts retain their agreed terms.
Can I import my existing team data?
Yes. You can bulk import team members via CSV during onboarding or from the team management page. CSV import covers employees, departments and goals; contact us before planning a migration from another system.
Is my data secure?
Yes. TLS 1.2+ in transit (HSTS enforced). AES-256 at rest at the database and file-storage level. We provide GDPR data export and deletion tools, and our infrastructure providers hold SOC 2 Type II certification.
Can I cancel my subscription anytime?
Yes. Cancel any time from account settings; access continues to the end of the current billing period. You can export your data before leaving.
Do you offer custom enterprise plans?
Scale includes 150 people for $149/month, then adds $2/month per additional person up to 500. Contact us for more than 500 people or a complex rollout. Custom services are scoped separately.
Still need help?
Our support team is here to help you succeed. Reach out and we'll get back to you as soon as possible.
Sign in to open a support ticket and track its status — or email us if you don't have an account yet.
Sign in to open a ticketEmail: mauricio@lvlupperformance.com
Most replies come back within a day, often much sooner. We are a small team and do not promise a response-time SLA.