Contact
Reach a real person. Usually the founder.
Send a note. We don't use a ticketing maze. Most replies come back within a day, most under a few hours.
What to expect
Who answers
One inbox, read by the founder. There is no tier-one queue to get past and no chatbot in front of it. If your question needs someone who has seen the code, that is the same person.
How fast
Usually within a day, often within hours during US business hours. We do not publish a contractual SLA, because at this size it would be theatre rather than a commitment we could enforce.
Helpful to include
Your company name, roughly how many people you would put on the platform, and what you use today. For a bug: the page you were on and what you expected to happen. It usually saves a round trip.
Security and data requests
Vulnerability reports, GDPR export or deletion requests, and DPA questions go to the same address — say so in the subject line and it gets routed first. The details are on the security page.
We are a remote team and do not run a walk-in office or a phone line — email is the fastest way to reach a person, and it leaves you a written record of what was agreed. If a call would be quicker, say so and we will send a time.