Terms of Service

1. Acceptance of Terms

By accessing and using LVL Up Performance ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our Service.

2. Description of Service

LVL Up Performance provides a comprehensive performance management platform including:

• Goals and OKR management
• Performance reviews and 360° feedback
• Continuous feedback and recognition systems
• Analytics and reporting tools
• Team management features

3. User Accounts

To use our Service, you must:

• Create an account with accurate and complete information
• Maintain the security of your account credentials
• Be at least 16 years of age
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities under your account

4. Subscription and Payment

Our Service is offered through various subscription tiers:

• Free tier with limited features
• Paid tiers with additional features and capacity
• Subscriptions are billed monthly or annually in advance
• All fees are non-refundable except as required by law
• We reserve the right to change pricing with 30 days notice
• You may cancel your subscription at any time

5. Acceptable Use Policy

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use the Service for any illegal or unauthorized purpose
• Harass, abuse, or harm other users
• Share your account with others
• Reverse engineer or attempt to extract source code

6. Data Ownership and License

Your Data: You retain all rights to the data you upload to our Service. You grant us a license to use, store, and process your data solely to provide and improve the Service.

Our Platform: We retain all rights to our software, platform, and intellectual property. We grant you a limited, non-exclusive, non-transferable license to use our Service.

7. Data Backup and Security

While we implement security measures to protect your data, you are responsible for:

• Maintaining your own backup copies of critical data
• Ensuring the security of your account credentials
• Monitoring access to your account

8. Service Availability

We strive to provide high availability but do not guarantee uninterrupted access. We may:

• Perform scheduled maintenance with advance notice
• Experience occasional downtime
• Modify or discontinue features with notice

9. Termination

By You: You may terminate your account at any time through your account settings.

By Us: We may suspend or terminate your account if you violate these terms or for any reason with 30 days notice. Immediate termination may occur for serious violations.

Upon termination, your data will be deleted within 30 days unless retention is required by law.

10. Disclaimers and Limitations of Liability

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT:

• The Service will be error-free or uninterrupted
• Defects will be corrected
• The Service is free of viruses or harmful components
• Results from using the Service will be accurate or reliable

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, liabilities, and expenses arising from your use of the Service or violation of these terms.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

13. Changes to Terms

We may modify these terms at any time. We will notify you of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new terms.

14. Contact Information

For questions about these Terms of Service, please contact us: