Engagement and pulse surveys
Pulse survey and eNPS software for small teams
Pulse surveys in LVL Up ask the whole team one or two short questions on a schedule you set, and an eNPS question asks whether they would recommend the practice as a place to work. Responses are anonymous and shown only as aggregates and trends, so the owner sees how the month went without seeing who said what. It is built for a practice where the people who are unhappy are the people who will not say so in the treatment room.
How it works
A short question, on a schedule you choose
A pulse survey is one or two questions, sent weekly or monthly. Staff answer from a phone in a few taps. If the practice uses Slack, the survey can be posted there when it opens, with a note that answers are anonymous.
Anonymous responses shown as aggregates
Nobody, including the owner, sees who gave which answer. Results are withheld until at least three people have answered, because a result from one or two people would say who they were. The results page says so when there are too few answers to show.
eNPS with the standard formula and a trend over time
The eNPS question asks how likely each person is to recommend the practice as a place to work. The score uses the standard formula, promoters minus detractors, and is shown over time so the owner can see whether a change in the schedule or the pay scale moved it.
Results on the analytics dashboard beside goals and reviews
Survey results sit on the same dashboard as goals, review completion, feedback and recognition. A low month is visible next to the review cycle that stalled or the recognition that stopped, which is usually where the explanation is.
How a practice uses it
The month of emergencies that nobody mentions out loud
A veterinary practice has a hard month: two emergencies a day, a difficult client every afternoon, a euthanasia most days. The practice manager sees it in the treatment room but nobody says anything. The monthly pulse comes back low, and the manager raises it with the whole team before the first resignation rather than after it.
A new office manager who wants a baseline
The new office manager at a medical practice inherits a team she does not know. She turns on a monthly pulse in her first week and asks the team to answer it. Three months in she has a baseline, and when she changes the Friday schedule she can see whether the team felt it.
After the schedule change, did it land?
A dental practice moves to four ten-hour days. The owner thinks the team is pleased; the lead assistant is less sure. The pulse the following month shows the eNPS moved, and the comments, shown without names, say what the owner could not have asked in person.
What it does not do
In a small team, anonymity is thinner than the word suggests. LVL Up withholds results until at least three people have answered, and in a team of five or six a manager who knows the team may still guess. Read the numbers as a signal about the team, not as proof about a person. A pulse survey is not a mental-health screen and does not replace a conversation. It surveys staff only; it does not survey patients. It holds employment records for your staff, not patient records, and it is not built for protected health information.
Which plan, and what it costs
Team — Up to 25 people
$29/month, or $278/year
Pulse surveys and eNPS are included on Team for a practice of up to 25 people. Growth carries the same surveys for a larger practice, and Scale adds advanced reporting on top.
- • Performance reviews & 360° feedback
- • Goals & progress tracking
- • Structured 1:1 meetings
- • Pulse surveys & eNPS
- • Recognition & team directory
- • Standard reporting
- • Included people records, PTO & documents
- • License and certification expiry alerts
- • AI coaching (100 requests a month)
- • Founder-led email support
No credit card. The trial runs on Growth so you can see everything; pick Team when it ends.
Common questions
Are pulse survey responses really anonymous?
Responses are stored without being shown against a name, and results are withheld until at least three people have answered. That is the honest limit: in a team of five, a manager who knows the team may still guess who said what. Treat the survey as a read on the team, and say so to the team when you turn it on.
How often should a small practice run a pulse survey?
Monthly, with one or two questions, is the rhythm most practices keep. Weekly surveys get ignored by month three unless the team sees something change because of them. Ask the eNPS question quarterly so the score has time to move.
What is eNPS and how is it calculated?
eNPS stands for employee net promoter score. Each person is asked how likely they are to recommend the practice as a place to work, on a scale from zero to ten. People who answer nine or ten are promoters, six or below are detractors, and the score is the share of promoters minus the share of detractors. LVL Up calculates it with that formula and shows it over time.
Can staff answer from a phone?
Yes. LVL Up works in a phone browser and can be installed as a home-screen app. Answering a pulse survey takes a few taps, and the survey can also be posted to Slack if the practice uses it.
What do we do with a low score?
Talk about it with the whole team, not with the people you suspect. Say what the number was, ask what is behind it, and tell them what you will change. Then watch the next month's result. The survey tells you something is wrong; it does not tell you what, and it does not replace the conversation.
Can we survey patients with it?
No. Pulse surveys and eNPS in LVL Up are for staff. It holds employment records for your staff, not patient records, and it is not built for protected health information. Patient satisfaction surveys belong in a system built for patient information.
What happens when the trial ends?
The trial is 14 days, no credit card, then read-only until a plan is chosen. Nothing you entered is deleted while it is read-only.
Related:
Try it with your own team
Import your staff list and set this up for one person this week. Team fits a practice of up to 25 people.