Refund Policy

1. Refunds

If you are not getting value in your first 30 days on a paid plan, email us and we will work out a refund; annual subscriptions can be prorated for unused months.

The 30 days run from the first payment on a paid plan. The 14-day trial is free, so nothing is charged and nothing needs refunding while you are on it.

2. Cancellation

Cancel any time from account settings; access continues to the end of the current billing period.

Cancelling stops future charges. It does not by itself trigger a refund of the current period; ask for one under section 1 if you are within the window.

3. How to request a refund

Email mauricio@lvlupperformance.com from the address on the account, with the workspace name and the invoice you mean. A person reads every request. Refunds go back to the original payment method through Stripe; allow 5 to 10 business days for the bank to post it.

4. Where this applies

This policy applies to Team, Growth and Scale subscriptions purchased from LVL Up Performance, Inc. at lvlupperformance.com. Separately scoped contracts state their own terms. It forms part of our Terms of Service.