How do I get started with LVL Up Performance?

Sign up for a free account, complete the guided onboarding wizard to set up your company profile, and invite your team members. No credit card required. Most teams are up and running within 30 minutes.

Is there a free plan available?

Yes! The Michael Scott (Starter) plan is always free for teams of up to 10 members. No credit card required, no trial period. You get goal setting, simple feedback tools, employee recognition, org chart viewer, and basic analytics.

What are the pricing tiers?

We use Tuckman's Team Development Model with five tiers: Michael Scott (Free, up to 10 members), Forming ($29/month, up to 25 members), Storming ($79/month, up to 100 members with AI coaching), Norming ($149/month, up to 500 members with predictive analytics), and Performing ($299/month, unlimited members with SSO and white-label).

Is LVL Up GDPR compliant?

Yes, we are fully GDPR compliant. We provide data processing agreements (DPAs), support data subject access requests, and offer data portability.

What integrations does LVL Up support?

We integrate with popular tools including Slack, Google Calendar, and more. API access is available on Storming plans and above for custom integrations.

What makes LVL Up different from other performance management tools?

LVL Up combines performance management (80%) with HR tools (20%) in one platform. Features include AI coaching, LVL Proof career portfolios, gamification with XP and badges, 360-degree feedback, and built-in 1:1 video calls. HR functionality like PTO and benefits management is included rather than requiring a separate tool.

FAQ

Things teams ask before they sign up.

Six categories. Search if you know what you're looking for, or browse below.

Getting started

How do I get started with LVL Up Performance?: Sign up for a free account, complete the guided onboarding wizard to set up your company profile, and invite your team. The wizard walks you through goals, performance review cycles, and feedback systems. Most teams are up and running within 30 minutes.
Is there a free tier available?: Yes. The Starter plan is always free for teams of up to 10 members, with core performance features included. No credit card required, no trial period. For larger teams, paid plans add capacity and advanced features.
How long does it take to set up?: Most teams complete the initial setup in under 2 hours. The guided onboarding walks you through company setup, team structure, and basic configuration. For larger enterprises, we can help with a customized rollout plan.
Can I import data from my existing HR or performance system?: Yes — CSV imports for employees, departments, and historical performance data. We also help with direct migration from BambooHR, Workday, and Lattice. Email the founder if you'd like a hand mapping fields.
Do I need technical expertise to use it?: No. The product is designed to be intuitive with drag-and-drop interfaces, pre-built templates, and step-by-step guides. Comprehensive help docs and live support back it up.
Can I customize the platform for my company's needs?: Yes. Custom review templates, your own goal frameworks, custom feedback categories aligned with company values, custom workflows, and brand colors and logo on every customer-facing surface.

Pricing & billing

What pricing tiers are available?: Five tiers based on Tuckman's Team Development Model: Starter (free, up to 10), Forming ($29/mo, up to 25), Storming ($79/mo, up to 100), Norming ($149/mo, up to 500), Performing ($299/mo, unlimited). Flat monthly rate, no per-seat fees.
What's included in the free Starter plan?: Free for teams of up to 10. Includes basic goal setting, simple feedback tools, employee recognition, and basic analytics. No credit card. Upgrade when you need more capacity or advanced features.
Monthly or annual billing?: Both. Annual subscriptions get a 20% discount (two months free). You can switch billing cycles any time and we'll prorate.
Can I cancel any time?: Yes — one click in account settings, no calls required. You retain access until the end of the current billing period. No lock-in contracts.
What's your refund policy?: 30-day money-back guarantee on paid plans. Annual subscriptions get a prorated refund for unused months.
Are there hidden fees?: No. Every plan is a flat monthly rate. HR tools, storage, data export, and core integrations are included.
Do you offer enterprise or custom pricing?: Yes. Performing tier ($299/mo) includes unlimited team members, SSO, custom workflows, and a dedicated account manager. For more — custom SLAs, on-prem deployment — contact sales.
Discounts for nonprofits or education?: Yes. 50% off for verified nonprofits and educational institutions. Email us with your organization details to apply.

Features

How do Goals and OKRs work?: Cascading objectives from company level down to individuals. Quarterly OKRs with measurable key results, visual progress, dependent goal links, automatic rollover for incomplete objectives, and alignment views that show how individual work connects to company priorities.
What is 360-degree feedback and how does it work?: Multi-source feedback — self, manager, peers, and external stakeholders. Easy to request, collect, and aggregate. Responses can be anonymous or attributed; AI-powered insights surface patterns and growth areas.
How do performance reviews work?: Fully customizable review cycles (quarterly, semi-annual, annual). Pre-built or custom templates, self-assessments, multi-rater feedback, approval workflows, calibration sessions. Reviews integrate with goals and continuous feedback data.
What is LVL Proof?: A career portfolio that travels with the employee — verified accomplishments, completed goals, received recognition, and feedback highlights bundled into a portable professional portfolio.
How does the recognition and rewards system work?: Peer-to-peer kudos, manager shoutouts, company-wide celebrations. Recognition tied to company values, with a social feed showcasing achievements. Optional rewards integration attaches points or gift cards. Leaderboards and badges add a gamified layer.
What HR features are included?: Employee directory, org charts, PTO/time-off tracking, benefits enrollment, document management, employee profiles, basic payroll integration. A complete people-management surface, not just performance.
1:1 meeting support?: Agenda templates, talking-point suggestions, action item tracking, meeting notes history. Recurring meetings auto-schedule, and 1:1 insights feed performance reviews. Calendar integrations sync everything.
Analytics and reporting?: Dashboard for goal completion rates, review scores, feedback trends, engagement metrics, and recognition patterns. Custom report builder, predictive analytics on higher tiers, full export.
Manager team-tracking?: Dedicated manager dashboard with team goals, pending reviews, feedback received, recognition given, upcoming 1:1s. Team health indicators, manager effectiveness coaching insights based on engagement data.
AI-powered features?: Feedback summarization, writing assistance for reviews, role-aware goal suggestions, sentiment analysis, predictive engagement analytics. AI helps speed and insight without replacing human judgment.
How does eNPS work?: Standard NPS formula applied to pulse-survey responses. Color-coded scores (green >30, yellow 0–30, red <0), 12-week trend charts, department drill-down, and auto-generated action items based on score thresholds.
How does the Manager Approval Hub work?: Unified queue at /approvals for PTO requests, document acknowledgments, and time entry approvals. One-click approve or deny per item. No tab-switching across pages.
Can I manage PTO and time off?: Yes — request, approve, and adjust balances with an audit trail. Export Report downloads a real CSV with balances, accrued hours, and usage. Accrual rules, carryover policies, and blackout periods are configurable.
Drag-and-drop org chart?: Yes — at /team/org-chart. Reassign reporting lines by dragging. The system blocks circular references. Cards show XP level badges and engagement indicators.
Recognition + company values?: When giving recognition, tag the value the person demonstrated (Innovation, Teamwork, Leadership, etc.). Admins create and manage custom badges in /settings/badges. Visibility controls cover public, team-only, and private.

Security & privacy

Where does my data live?: Managed PostgreSQL on Supabase, hosted in SOC 2 certified US data centers. App on Vercel. Your data never lives on a laptop, thumb drive, or shared spreadsheet. Full details on the Security page; a downloadable whitepaper is available.
How is my data encrypted?: TLS 1.2+ in transit (HSTS enforced). AES-256 at rest at the database level. Sensitive fields like SSNs and salary get an extra AES-256-GCM field-level encryption layer with per-account keys, so raw DB access alone doesn't expose them.
Can other companies using LVL Up see our data?: No. Row-Level Security policies enforced at the PostgreSQL level guarantee data isolation between organizations. Database-enforced, not just application logic.
Two-Factor Authentication?: Yes — authenticator apps (Google Authenticator, Authy), SMS via Twilio, email-based codes, backup recovery codes. Admins can require 2FA org-wide. Accounts auto-lock after repeated failed login attempts.
Who can see SSNs and salary?: Only HR Admin and Payroll Admin roles. Sensitive fields are encrypted with per-account keys; every access is logged with who, when, and from where. IP allowlisting and MFA enforcement are available for HR admin functions.
SOC 2 and compliance?: Infrastructure providers (Vercel, Supabase, Stripe) maintain SOC 2 Type II. Our application follows SOC 2 aligned practices including access controls, encryption, monitoring, and audit logging. OWASP Top 10 protections, NIST password guidelines, GDPR/CCPA aligned, PCI DSS Level 1 via Stripe.
Who owns the data?: You do. We're custodians. Export at any time in CSV, JSON, or PDF. We never sell your data or use it outside delivering our service.
How often do you back up data?: Automatic daily backups with 7-day retention and point-in-time recovery. Encrypted, stored separately from the primary database in geographically isolated infrastructure.
What if a device is lost or stolen?: Users and admins can view and revoke active sessions instantly. Accounts are protected by MFA. Session cookies are HTTP-only with SameSite=strict to prevent session theft.
Downloadable security document?: Yes. Visit /security and download the Security Whitepaper PDF — encryption, isolation, authentication, compliance, infrastructure, FAQs. Share it with leadership, IT, or prospects.

Integrations

What integrations does LVL Up support?: Slack, Microsoft Teams, Google Workspace, Zapier, and growing. Full list with status (Available / In flight / On request) on the Integrations page.
Can LVL Up sync with my HRIS?: BambooHR sync is in flight. Workday and ADP are available as custom builds on the Performing tier. Bi-directional sync keeps employee data, org structures, and job information up to date.
Single Sign-On?: SAML 2.0 and OAuth 2.0 — Okta, Azure AD, Google Workspace, OneLogin, Ping Identity. SAML SSO is available on the Performing tier.
Is there an API for custom integrations?: Yes. REST API with full OpenAPI docs at /api-docs, webhooks for real-time events, sandbox environments. Generous rate limits. API access included in all paid plans.
Slack or Microsoft Teams?: Slack is live. Teams is in flight. Recognition, notifications, quick check-ins, goal progress, and review reminders — without leaving the chat tool.

Support

What support channels are available?: In-app chat, email, comprehensive help docs, video tutorials, community forum, and scheduled video calls. Enterprise customers get dedicated success managers and priority phone support.
Support hours and response times?: Mon–Fri, 9am–6pm EST. Average first response under 2 hours for email, under 5 minutes for live chat. Enterprise gets 24/7 priority with a 1-hour response SLA. Weekend coverage available for critical issues.
Onboarding assistance?: All paid plans include complimentary onboarding — account setup, data migration help, admin training, best-practice guidance. Enterprise customers get dedicated implementation managers.
Training resources?: Help center with video tutorials, step-by-step guides, webinars, best-practice docs. Live training for admins and end-users. Monthly Office Hours for direct product-team Q&A.
Reporting bugs or requesting features?: Bugs via in-app chat, email, or help center. Feature requests on the public roadmap — submit ideas, vote on others'. Many of our best features came from customer requests.

Still stuck?

Email the founder. Most replies come back within a day.

Contact support Browse the help docs